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Author Topic: MTP USB Device Failed!  (Read 65978 times)
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Jacey Boy
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« on: 09 February 2010, 11:23 »

Guys,

Just went to transfer some music onto my 5800 and OVI wasnt picking the phone up, I unistalled OVi Player and PC Suite and reinstalled, everything else works but when Windows 7 trys to install the MTP Driver it fails Huh

It was fine before I upgraded to latest firmware, is it down to this? Tongue
Cheers
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-=Undertaker=-
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« Reply #1 on: 09 February 2010, 14:16 »

i had the same problem, this is the solution:


"MTP Device Cannot Start code 10" error message
I get an "MTP Device Cannot Start, error code 10" error message when I connect my Sansa player 5800 to a PC running Windows 7.  What can I do?

1. Make sure you are logged in as an administrator
2. If connected, disconnect your 5800 from the PC
3. Open your command prompt, click Start select Run
4. Type cmd  then press Enter
5. Type the following after the prompt: Net localgroup Administrators local service /add then press Enter

NOTE: A "The command completed successfully" message should appear.

6. Close the command prompt and reconnect the 5800 XpressMusic.
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Jacey Boy
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« Reply #2 on: 09 February 2010, 15:00 »

Says access denied Huh
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garam
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« Reply #3 on: 09 February 2010, 15:01 »

I solved by using a direct usb port (on the back of your pc case)
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Jacey Boy
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« Reply #4 on: 09 February 2010, 15:05 »

My message isnt cant start, it cant find the driver Tongue
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garam
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« Reply #5 on: 09 February 2010, 15:21 »

I know, I had the same problem (it won't install the driver) and surprisingly solved by using the usb port on the back lol
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Jacey Boy
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« Reply #6 on: 09 February 2010, 15:27 »

Mine wont, it keeps looping as well, over and over again Angry
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Jacey Boy
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« Reply #7 on: 09 February 2010, 16:08 »

Does anyone know a solution to this?, its driving me mad now, it was fine before updating the firmware Embarrassed
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« Reply #8 on: 09 February 2010, 16:25 »

you need to use an ADMINISTRATOR priveleges account in windows to execute that command. if you're on a guest account or an account with insufficient privileges it'll say that...

i had the same problem yesterday, and that fixed it...
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« Reply #9 on: 09 February 2010, 16:29 »

Mine wont, it keeps looping as well, over and over again Angry

I saw this problem 3 times (i'm admin of my computer), first  I just formatted the memory card to solve. the 2nd time, i reconnect the phone without mem, then insert mem, problem solve. But the 3rd time I have to format the memory card(again) to solve this. After upgrading to v.40, havnt seen this problem.
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Jacey Boy
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« Reply #10 on: 09 February 2010, 16:47 »

Solved....

Did this and it worked

E:/private/

deleted the folder "10208913".

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Jacey Boy
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« Reply #11 on: 09 February 2010, 18:07 »

This only worked for one connection, so problem is still there Angry
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chop4life
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« Reply #12 on: 09 February 2010, 18:35 »

Sorry to hijack this thread.. but since the OP is having problems connecting his phone to his comp.. im gonna post my issue, because i cant connect my phone to my computer(windows xp) also and i get the USB Phone Parent error.. any ideas?
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« Reply #13 on: 09 February 2010, 19:53 »

OK I wanna share my way to solve the same MTP problem which happens to me:
1. Go to mass storage connection and delete that folder like what @jacey boy posted
2. Safely remove then plug 5800 again and choose PC Suite, open Ovi Suite and backup
3. Hard reset and after that I change my USB connection to mass storage (just to make sure when I plug the phone it goes straight to mass storage not PC suite)
4. Plug 5800 then error checking (check that 2 option) plus format the crappy memory card
5. Unplug and plug again, this time choose PC Suite and voila!! the 5800 connects to my laptop and then I restore my backup.
6. I do hard reset again after this although I can use Nokia Music and Ovi Suite again because when I do step 5 I can't see pop-up notification for installing driver. After this hard reset I can see the pop-up again when I plug my 5800.

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Jacey Boy
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« Reply #14 on: 10 February 2010, 16:33 »

The only way this worked for me was to format the memory card, then copy my stuff back onto it again Sad
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