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  1. #31
    Super Moderator pece1976's Avatar
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    Default Re: Apple calls surprise conference on Friday

    Q: Your investors seem to want you to make an apology of some sort — would you be willing to do that?

    A Steve: [Long pause] To our customers who are affected by the issue, we are deeply sorry, and we are going to give you a free case or a full refund. We want investors who invest in Apple for the long haul, because they believe in us. To those investors who bought the stock and are down by $5, I have no apology. If we hit a bump in the road, it’s like having kids.

  2. #32
    Super Moderator pece1976's Avatar
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    Default Re: Apple calls surprise conference on Friday

    Q: After September 30th, is it because after then you expect people to buy a free case?

    Steve: It’s so we can reevaluate this in September, I have no idea what solutions may come up.

  3. #33
    Super Moderator pece1976's Avatar
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    Default Re: Apple calls surprise conference on Friday

    Q: Do any of you carry your iPhone 4s with the bumper?

    Laughs. All three show their phones are bare.



    Steve: I use it in my home — and I live in a brick house. And I’ve gotten reception where I haven’t gotten it before, I’m thrilled. That doesn’t mean other people don’t have problems, but that’s been my experience.

  4. #34
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    Default Re: Apple calls surprise conference on Friday

    eh what a waste. they need to fix the freaking issue not patch the crap of this phone

  5. #35
    Super Moderator pece1976's Avatar
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    Default Re: Apple calls surprise conference on Friday

    Q: Did you consider a recall?

    Steve: When you love your customers, nothing is off the table. But we want to be data driven. We send engineers to people’s homes with test equipment and take logs…

    Bob: For the record, we told them we were coming.

    Steve: And we didn’t bash down any doors! [Laughs.]

  6. #36
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    Default Re: Apple calls surprise conference on Friday

    Q: Return rates at Apple stores?

    Tim: Extremely small, even lower than the AT&T numbers.

  7. #37
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    Default Re: Apple calls surprise conference on Friday

    Q (Josh, Engadget): NY Times says this might have a software fix, is this something that can be helped with software?

    Steve: We just spent the last hour going through how the iPhone 4 drops only 1 more call per hundred than the 3GS. … Go talk to the Times, because you guys talk to yourselves a lot, and they’re just making this stuff up.

  8. #38
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    Default Re: Apple calls surprise conference on Friday

    Are they serious?


 
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