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  1. #1
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    Default This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues


    The folks at BGR has got their hands on a document on how the Apple Store employees should deal with the iPhone 4 reception fiasco. Why dont Apple just admit that they really screwed this one up? This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues:

    1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.
    2. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.
    3. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
    4. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
    5. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
    6. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
    7. Do not perform warranty service. Use the positioning above for any customer questions or concerns.
    8. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
    9. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
    10. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.
    [Via]
    <a href="http://dailyiphoneblog.com/2010/06/30/this-is-what-the-apple-store-will-tell-you-about-your-iphone-4-reception-issues/">

    [Read the original blog post]
    </a>
    testing

  2. #2
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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    Come on! This is why I don't like Apple. They can't admit their failures.

    This is only bad for their reputation.

  3. #3
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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    Gripping almost any mobile phone in certain places will reduce its reception.
    True (at least for some phones), but the user(s) will NOT COMPLETELY LOOSE the reception as it happens with the new iPhone 4!

    It is a fact of life in the wireless world.
    FALSE!!! To be read: It is a fact of BULLSHIT in the Apple world ONLY! How many of you had/still have Nokia phones? How many of you encountered losing reception (at a new phone, not a used one with reception issues) when holding the phone the way it's meant to be hold? If the answer to the second question is "none", then this is NOT a "known fact in the wireless world".

    Our testing shows that iPhone 4's overall antenna performance is better than iPhone 3GS.
    This is complete bullshit and you know it, Apple!

    If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
    Are you kidding me Do I need special instructions for this "phone"?

  4. #4
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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    lol.. apple is just kiddin!!

    i cannot and won't understand this!

  5. #5
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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    After this leaked docs Apple have to responde or they will be eaten alive IMO , on the other hand I don't believe that they care.

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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    Quote Originally Posted by Pece1976
    on the other hand I don't believe that they care.
    No, they won't!!
    that's the problem..

  7. #7
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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    Every manufacturer has defects, but they don't admit it because

    1. It will spoil their reputation in market.
    2. They can be easily sued.

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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    Quote Originally Posted by tshrjain
    Every manufacturer has defects
    Totally agree, but they don't charge the crap out of you for a phone that can't do its basic function: TO MAKE/RECEIVE PHONE CALLS!! And I never heard any other manufacturer saying to their complaining customers: "you're not holding the phone the right way".)

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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues


    Own up to it Apple. Microsoft owned up to their xbox gremlin.

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    Default Re: This is the bullshit the Apple Store will tell you about your iPhone 4 reception issues

    I have one of the very first models of Nokia 5800xm, and u won't believe the number of defects it had , and my phone has been through almost all of them, however Nokia would never agree that it was their fault, even if they had to replace the whole touchscreen :P


 
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