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  1. #1
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    Default Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks


    Dear iPhone 4 Users,
    The iPhone 4 has been the most successful product launch in Apple's history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.
    To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones. But some users have reported that iPhone 4 can drop 4 or 5 bars when tightly held in a way which covers the black strip in the lower left corner of the metal band. This is a far bigger drop than normal, and as a result some have accused the iPhone 4 of having a faulty antenna design.

    At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?
    We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.
    Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don't know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
    To fix this, we are adopting AT&T's recently recommended formula for calculating how many bars to display for a given signal strength. The real signal strength remains the same, but the iPhone's bars will report it far more accurately, providing users a much better indication of the reception they will get in a given area. We are also making bars 1, 2 and 3 a bit taller so they will be easier to see.
    We will issue a free software update within a few weeks that incorporates the corrected formula. Since this mistake has been present since the original iPhone, this software update will also be available for the iPhone 3GS and iPhone 3G.
    We have gone back to our labs and retested everything, and the results are the same— the iPhone 4's wireless performance is the best we have ever shipped. For the vast majority of users who have not been troubled by this issue, this software update will only make your bars more accurate. For those who have had concerns, we apologize for any anxiety we may have caused.
    As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.
    We hope you love the iPhone 4 as much as we do. Thank you for your patience and support.
    [youtube]http://www.youtube.com/watch?v=-ixIHyEPO5g[/youtube]
    <blockquote>If you want more iPhone / iPod Touch / iPad apps, wallpapers, rumors, details and info, take a look at the Daily iPhone Blog! - Your iPhone, Your way.</blockquote>
    <a href="http://www.dailymobile.net/2010/07/02/apple-open-letter-to-iphone-4-owners-antenna-fix-coming-in-a-few-weeks/">
    </a>
    testing

  2. #2
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    I call *****. We'll see in a few weeks.

    removed swearing. please see forum rules. there is no swearing allowed here. thanks
    oreo27

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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    Quote Originally Posted by Phat^Trance
    The iPhone 4 has been the most successful product launch in Apple's history. It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. So we were surprised when we read reports of reception problems, and we immediately began investigating them. Here is what we have learned.
    At the same time, we continue to read articles and receive hundreds of emails from users saying that iPhone 4 reception is better than the iPhone 3GS. They are delighted. This matches our own experience and testing. What can explain all of this?
    We have discovered the cause of this dramatic drop in bars, and it is both simple and surprising.
    Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don't know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.
    wait wait wait... You got better signal with iphone 4, when the signal it was showing was unreal?

    And you blame it on the user - "you're in an area with very weak signal strength". I wouldn't be surprised when Apple would tell the users to buy their own signal mast to their yard or something like that

  4. #4
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    sounds like a coverup

  5. #5
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    Sounds like total bs no doubt! They royaly screwed up and now have to make some crap up. Cause we know that this is also a hardware issue and not just software !!!!! Pathetic stance by apple booooo boooooo

  6. #6
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    I find it impossible that this would happen because all the iPhones so far have had no problem with the "formula". And anyway, HOW COME THERE ARE SO MANY LOW SIGNAL PLACES? That's just some BS cover up job that doesn't even sound real.

  7. #7
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    Got scared of the class action lawsuit? Why not just tell the users again that theyre holding it wrong steve?

  8. #8
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    this definitely doesn't sound good for the iPhone.

  9. #9
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    One word: *****.

    removed swearing. please see forum rules. there is no swearing allowed here. thanks
    oreo27

  10. #10
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    Default Re: Apple: Open letter to iPhone 4 owners - Antenna fix coming in a few weeks

    To start with, gripping almost any mobile phone in certain ways will reduce its reception by 1 or more bars. This is true of iPhone 4, iPhone 3GS, as well as many Droid, Nokia and RIM phones.
    I just tried wrapping my hands around the bottom part of my Nokia 5800, where the cell antenna is. I used both my hands to cover it as well as I could.
    The result: The signal remains unchanged from a 7/7 bar 3G signal
    I have to admit, when I look out my window I can see the cellphone tower about 500m away. I am indoors though, and I'm not sure if that tower belongs to my network.


 
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